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Posted on: June 16, 2017

City Announces New Water Bills

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The City of Madison Water Office is introducing a new format for Water/Sewer bills, beginning with the first mailing on June 13th. The new bills will be on a folded standard 8.5x11 piece of paper in an envelope, rather than the familiar postcards that residents have been accustomed to.

The new method of billing allows a number of efficiencies for customers and the water office alike. For example, if someone has multiple properties that are all billed to the same address, those bills will all be included in the same envelope. This will also ensure customers receive their bills in a timely manner. The old postcards often became stuck or torn by automated mail-sorting machines, which will be less likely with the new billing method.

Features of the new billing system include a chart showing the past usage for comparison and a message area, which will be used to update customers about upcoming local events and/or give alerts to customers regarding their account.

“We looked at a number of companies and this one rose to the top. Other nearby communities like Canaan, Lawrenceburg, and New Castle use this system and have been happy with the results,” said Sara Stetson, Water Office Manager. Mayor Damon Welch said, “I always encourage our team to look for ways to improve the services we provide, and I think this new method of billing will be a win-win for everyone.”

In order to help the office have the most up-to-date information, the Water Department is asking all customers to fill out the back side of the perforated return coupon on the first new bill to update their address, phone number, and email address. A consistent address and phone number will help the Water Department ensure bills for customers with multiple properties will all be mailed together and help the office reach customers if there is a problem or issue such as a boil water advisory or water shutoff.

Madison Water customers are also encouraged to take this opportunity to sign up for paperless billing or automatic payments (ACH), both of which are still available to customers and will not be changed with the new billing system. Through automatic payments, the amount of the bill is deducted each month on the due date, meaning no forgotten bills or late fees! Call the Water Office for more information on how to sign up for paperless billing and automatic payments.
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