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Posted on: August 19, 2020

Moratorium on Utility Disconnects Expired

Madison, IN—For the past six-months, Governor Eric Holcomb, through executive order, prohibited utilities from disconnecting services to customers.  The moratorium expired on August 14th.  Beginning August 26th, the City of Madison will be enforcing disconnects for customers in order to collect delinquent balances for trash, water and sewer charges. 

“The City of Madison has always encouraged customers to stay up to date on their utility bills if they were able to do so. We understand that there will be individuals unable to pay the full amount due, which is why the Utility Billing Office has worked to devise a payment plan option for those customers,” said Utility Manager Brian Jackson.

Customers who are disconnected will need to make a payment to have services reconnected. Customers whose past due bills are less than $80 will be required to pay the full past due amount. Those who owe more than $80 will have the option to pay the total amount past due or pay one half of the past due to have the service reinstated. The remaining half will be due during the next billing cycle. If the required payment is made once the service has been disconnected, disconnection fees will be waived.

For further details regarding the payment plan options, visit http://madison-in.gov/426/COVID-19-Utility-Disconnect-Payment-Opti. You can also visit the City of Madison COVID-19 resource page to find information regarding Indiana Financial Assistance Resources that are available to those who may be experiencing financial hardship. 

Disconnects for downtown will be on August 26th, and hilltop disconnections will be on September 16th.  For questions regarding this or other utility matters, please call 812-265-8312.


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