Water and Sewage

Activation/Deactivation

For customers activating or deactivating a water account, there is a one business day waiting period. Please plan accordingly.

For people renting and needing water turned on, there will be a $150 deposit. Deposits must be made in person. Please bring a picture ID and your landlord’s contact information to including; name, phone number, and address.

*Checks, cash, and cards are all accepted forms of payment

Non-Payment

For customers who are disconnected due to non payment:

• Generally, the disconnections will be done from approximately 8 AM until all disconnections are completed.
• Re-connections begin to occur at approximately 1 PM for all customers who have come in and paid their past due bill and their re-connection fee of $25.
• Every customer that comes in by 2 PM will be reconnected the same day.
• Customers that come in after 2 PM will be reconnected on the next business day.

Miscellaneous Fee

The miscellaneous fee on the water bill is primarily for the maintenance and upkeep of the fire hydrants throughout the city. However, it is also used to bill customers who have their own private fire hydrants and for customers (mostly businesses) that have sprinkler systems in their establishments. Every customer is charged a certain amount for the hydrant fee depending on the size of the meter; the larger the meter, the higher the fee.

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BOIL WATER ADVISORY

For anyone that comes under a boil water advisory, those who experience low to no water pressure are advised to boil water intended for consumption over the next 48 hours. Water used for consumption must be boiled for 3-5 minutes. For dishwashing in private residences, a few drops of bleach per gallon of water will also provide adequate disinfection.

2022 WATER REPORT

Find the Madison Water Department’s Annual Water Quality Report for 2022 (PDF)

Pay Your Water Bill

For assistance with your account, please contact the Utility Billing Office at (812) 265-8312 or visit the office location at 101 W. Main Street, Madison, Indiana 47250.  Our regular business hours are Monday through Friday from 8 AM to 4 PM. 

If an emergency arises outside of our regular business office hours concerning your water or sewer utility, please contact 9-1-1.  Convey to the 9-1-1 personnel your issue and make sure to specify whether it is a water or sewer problem.

• Credit and debit card transactions (Master Card, VISA, or Discover) are accepted inside only.
• The returned check fee is $20.
• There is a drop box located next to the drive-through for payments after hours. Make sure to include the right side of your bill with payment. There are no envelopes provided, please supply your own envelope for your payment.

Miscellaneous Fee

The miscellaneous fee on the water bill is primarily for the maintenance and upkeep of the fire hydrants throughout the city. However, it is also used to bill customers who have their own private fire hydrants and for customers (mostly businesses) that have sprinkler systems in their establishments. Every customer is charged a certain amount for the hydrant fee depending on the size of the meter; the larger the meter, the higher the fee.

OTHER PAYMENT OPTIONS

Online Payment

The Water Department offers costumers the option to pay their bill online. This is a secure service offered through eGov Strategies that allows you to see your water bill, payment history, and use your credit/debit card to pay your bill online.

*eGov Strategies charges a convenience fee for all payments made through their online payments. A fee of $1.50 or 2.49% of the payment (whichever is greater) is required for all Internet transactions. The City of Madison does not receive any of the processing fees. All payments made are processed the next business day.

Automatic Payment

Automated Clearing House (ACH) payment is available. Payment is taken directly out of your checking account on the due date and you still receive a monthly bill showing your usage and the amount of the bill that will be taken out on the due date. Never have a late bill again with ACH.

NON PAYMENT

For customers who are disconnected due to non payment:

• Generally, the disconnections will be done from approximately 8 AM until all disconnections are completed.
• Re-connections begin to occur at approximately 1 PM for all customers who have come in and paid their past due bill and their re-connection fee of $25.
• Every customer that comes in by 2 PM will be reconnected the same day.
• Customers that come in after 2 PM will be reconnected on the next business day.

Water and Sewer Emergency

Our regular business hours are Monday through Friday from 8 AM to 4 PM. 

For assistance with your account, please contact the Utility Billing Office at 812-265-8312 or visit the office location at 101 W. Main Street, Madison, Indiana 47250. 

If an emergency arises outside of our regular business office hours concerning your water or sewer utility, please contact 9-1-1. Convey to the 9-1-1 personnel your issue and make sure to specify whether it is a water or sewer problem.